VIP Manager
Что предстоит делать
We are looking for a dedicated VIP Manager to join our iGaming team. The role is based outside Europe and will be performed remotely. You will work closely with our VIP players, acting as their primary point of contact and ensuring they receive the highest level of service. Your responsibilities will include developing and nurturing long‑term relationships, delivering personalized support across multiple channels (phone, email, WhatsApp, SMS, live chat), designing and executing retention strategies to maximize player lifetime value, and monitoring performance metrics to provide actionable insights to management. The ideal candidate has at least one year of experience managing VIP accounts in the iGaming or online entertainment industry, speaks Greek and English fluently, and possesses strong interpersonal, communication, sales and negotiation skills. This is a full‑time, remote position with a flexible schedule and a focus on customer success.
Что мы ждём от кандидата
- Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer‑focused industry.
- Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.
- Sales and negotiation abilities with a customer‑centric mindset.
О Deffic
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