Head of VIP
Что предстоит делать
We are looking for an experienced Head of VIP to join our team in Cyprus. This is an office-based position, and we provide relocation support. The role includes leading the VIP department, developing strategies for high-value players, managing relationships, setting and delivering KPIs for the VIP team, optimizing player engagement processes, and managing VIP programs, bonuses, and campaigns. Key responsibilities include developing and implementing strategies to attract, retain, and engage VIP players; leading and motivating a team of VIP Managers or Account Managers; building strong, personalized relationships with VIP players; setting and monitoring KPIs for the VIP department and individual team members; using data to understand player behavior, identify opportunities, and optimize performance; managing VIP programs, bonuses, and special events to enhance player experience and loyalty; managing the VIP department’s budget and resources; and providing regular reports on VIP performance to senior management. Requirements: at least 2 years of experience in a similar role, excellent communication and interpersonal skills, ability to analyze data and make data-driven decisions, proven experience in building and maintaining strong relationships, strong negotiation skills, good understanding of the iGaming industry and its products, proficiency in English and potentially other languages relevant to the target market. Benefits include 24 working days of paid annual leave, 6 days of paid sick leave, official employment, medical insurance, coffee zone with fruit and snacks available in the office, corporate lunches provided by the company, gym and sports classes, healthy and friendly work atmosphere, and relocation support.
Что мы ждём от кандидата
- At least 2 years of experience in a similar role, such as Head of VIP or Team Leader in the iGaming industry
- Excellent communication and interpersonal skills
- Ability to analyze data and make data-driven decisions
- Proven experience in building and maintaining strong relationships
- Strong negotiation skills to manage player expectations and offer appropriate incentives
- A good understanding of the iGaming industry and its products
- Proficiency in English and potentially other languages relevant to the target market
Что предлагаем
- 24 working days of paid annual leave
- 6 days of paid sick leave
- Official employment
- Medical insurance
- Coffee zone with fruit and snacks available in the office
- Corporate lunches provided by the company
- Gym and sports classes
- Healthy and friendly work atmosphere
- Relocation support
О Deffic
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